Terms & Conditions

Service Payment Terms and Release of Liability applicable to Work Order Agreement.

COMPUTER 4U - Service Payment Terms and Release of Liability applicable to Work Order Agreement.

CLIENT agrees that the terms and conditions that apply to COMPUTER 4U's "No Fix No Fee" policy, require that the CLIENT accepts the solution that COMPUTER 4U recommends. Depending on the circumstances this may include the purchase of replacement hardware. If the CLIENT rejects COMPUTER 4U's recommended solution then the CLIENT will be liable for the labour charges incurred up to the point of the problem diagnosis. If the CLIENT's system is under warranty then the minimum fee will be payable whether a solution to the problem is provided or not. Refunds can only be paid via DIRECT DEPOSIT.

CLIENT agrees to pay the minimum quoted fee. The minimum fee is inclusive of 1 hour of on-site labour time. Any additional time is billed in 30min slots. In cases where the problem/fault is best repaired off-site the total fixed quote will be provided prior repair. The CLIENT agrees to make payment for all charges within 7 days of issue of the tax invoice for the service. Payments not rendered on time may be subject to additional late processing fees.

Release of Liability

CLIENT AGREES TO RELEASE AND HOLD HARMLESS COMPUTER 4U, ITS AGENTS AND SERVICE REPRESENTATIVES FROM ANY AND ALL LIABILITY ASSOCIATED WITH THE PERFORMANCE OF SERVICE OR THE PROVISION OF PARTS, AND ACKNOWLEDGES THAT COMPUTER 4U OFFERS NEITHER AN EXPLICIT OR IMPLIED WARRANTY OR GUARANTEE, FOR THE SERVICES PERFORMED OR THE PARTS PROVIDED, OTHER THAN THE MANUFACTURER’S WARRANTY.

FURTHER

1. CLIENT acknowledges that due to the nature of the services being performed, there is a minimal risk of damage or loss including, but not limited to, damage to CLIENT's office, home, business computer hardware, its cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as the potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2. CLIENT agrees to release and hold harmless COMPUTER 4U from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of COMPUTER 4U, its agents or service representatives.

3. CLIENT grants COMPUTER 4U, its agents and service representatives, permission to physically access the CLIENT's home or office property where the CLIENT's computer system and/or network reside.

4. CLIENT grants COMPUTER 4U, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT's computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT's computer system or network.

5. CLIENT grants COMPUTER 4U, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories necessary to perform said services.

6. CLIENT grants COMPUTER 4U, its agents and service representatives, permission to perform modification to CLIENT's home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling, cutting through or disassembling furniture, floors, walls, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7. CLIENT grants COMPUTER 4U, its agents and service representatives, permission to install hardware in CLIENT's computer and/or network, including but not limited to, processor chips, memory chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

8. CLIENT grants COMPUTER 4U, its agents and service representatives, permission to download and/or install software on CLIENT's computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT. COMPUTER 4U does not check for licensing compliance for any software provided by CLIENT to be installed on their computer systems. It is the responsibility of the CLIENT to have proper licensing for any software provided. COMPUTER 4U reserves the right to refuse to install any software for which proper licensing cannot be demonstrated.

9. COMPUTER 4U strongly advises the CLIENT to safeguard critical data by backing up said data prior to any services performed by COMPUTER 4U. Unless specifically requested and provided as a paid service by COMPUTER 4U, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENT’s data.

COMPUTER 4U is a provider of billable on-site services and does not offer or provide free telephone technical support. Neither the signing of this agreement nor the performance of services by COMPUTER 4U implies availability of telephone technical support. This document constitutes the entire agreement between the CLIENT and COMPUTER 4U. No other agreement whether verbal or written shall be in effect except if agreed to and authorized in writing.

The laws of the Commonwealth of Australia shall govern this contract. Any dispute concerning this agreement shall be heard within the Commonwealth of Australia.

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